winbb's privacy policy explains what we record when you open an account, deposit through bKash, Nagad or Rocket, or play on your phone, and how to ask us for a copy, a correction or deletion. Accounts are for players aged 18 or over, in places where gambling is allowed under applicable local law, and a deposit limit or a break can be set from your account settings.
WHAT WE COLLECT
The Records We Keep on File
winbb keeps a short record of what happens on your account and nothing beyond that. When you open an account we store your name, phone number, email, date of birth and the payment details you send through bKash, Nagad or Rocket.
Signing in from your phone logs the device type, browser, IP address and time — that is how we spot a session from Sylhet when you usually play at home. We run no advertising cookies, no ad trackers and no third-party analytics pixels. The map on our contact page loads only when you tap it, and only then does your browser reach the map provider.
Some links take you to a payment partner's own site, where their policy applies instead. Emails to [email protected], screenshots included, stay on your record so the next agent does not ask again. Deposit, withdrawal and identity records are held because payment partners and applicable local law require a trail.
Write to [email protected] to see what we hold, fix a wrong detail, or close the account and delete what we are not obliged to keep. Any new version of this policy is dated on this page, and we email holders before a change that affects what we collect.
Account details
Your name, phone number, email and date of birth, held so we verify identity once and keep the same login working on phone and desktop.
Login and device logs
IP address, browser and handset type are attached to every sign-in, which is how we flag a session that does not match your usual pattern.
Transaction history
Every deposit and withdrawal reference sits beside your balance history, because our payment partners trace each taka that moves through the account.
Messages you send
Anything emailed to [email protected], screenshots included, stays linked to your account so the next agent picks up where the last one stopped.
REACH OUR TEAM
How to Reach Us About Your Data
winbb keeps the route to a real person short. Email [email protected] from the address registered on your account, or use the message form on /contact/, and say plainly what you want: a copy of your record, a correction, or deletion. Requests from a different address wait until we confirm who you are, because we will not hand an account record to a stranger.
If you also want a deposit limit or a short break, tell us in that same message and we log it against the account.
Privacy email
Write to [email protected] from your registered address and tell us what to copy, correct or remove; we reply to that thread and nowhere else.
In-account chat
Signed in and short on time? Send the same request through live chat and we attach it to your account record so it does not sit in a queue.
Contact form
The form on /contact/ reaches the same team when you cannot get into your email. Add your account number so we can match the request quickly.
DATA HANDLING
How We Guard Account Records
Every account on winbb sits behind a password plus a one-time code sent to your phone, so a stolen password alone will not open your wallet. Records stay on servers we control, reachable only by staff who need them for a payment query or a verification check.
Deposit, withdrawal and identity entries are held for the period our payment partners and auditors expect, and marketing contact details go as soon as you ask. A small correction — a misspelt name, a phone number you no longer use — is usually fixed the same day.
Sign-in security
Each login needs your password and a one-time code on your phone, and a new device stays flagged until you confirm it from your registered email.
Identity checks
Cookies we set
The only cookies are the ones that keep your session signed in. There are no advertising cookies and no third-party ad pixels anywhere on the site.
Retention and removal
A closed account keeps its financial trail for the period auditors require; profile details, saved cards and chat history are cleared once the request closes.
COMMON QUESTIONS
winbb Data Questions, Answered
These are the questions our support desk answers most often about account data, from players signing in on a phone in Dhaka or Chattogram. If yours is not here, send it to [email protected] and we will answer it in writing, then add it to this page when other players ask the same thing.
The answers below describe how we handle records today, not a promise about how a future version of the policy will read.
What does winbb do with my phone number?
We use it for the one-time code at sign-in, for withdrawal confirmations and for anything urgent about your account. We do not sell it and we do not pass it to advertising partners.
Can I see the information you hold about me?
Yes. Email [email protected] from your registered address and ask for a copy of your account record. We confirm your identity first, then send it as a plain file.
How do I get my account and data deleted?
Clear any balance first, then send a deletion request from your registered email. We close the account, remove your profile details and keep only the payment records our partners require.
Do you track me across other websites?
No. There are no advertising cookies or third-party tracking scripts on winbb, so what you browse elsewhere stays out of our records. Our logs stop at your sessions on our own pages.
Is my information shared with bKash, Nagad or Rocket?
Only what a transfer needs: the amount, the reference and the wallet number you paid from. Those details go to the payment partner handling that transaction and nowhere else.
How will I know if this policy changes?
We date every version on this page and email account holders before a change that affects what we collect takes effect. Older versions stay available if you ask support.